Ron Kaufman discusses his New York Times bestselling book Uplifting Service,
A proven path to delighting your customers, colleagues, and everyone else you meet. The book exposes a massive wound in a subject area that has become buried in weak distinctions, inadequate practices, and popular but shallow clichés. Ron explains the 5 key elements to build a self-sustaining service culture that can uplift an individuals, transform an organization, and ultimately change the world.
As you watch this video, reflect on steps you can take to engage the fickle minds of your children, team members and yourself.
The following process can be used to create a learning experience for your team using this video.
Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.
Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later
Step 3 – Have a Q&A session and a discussion
Step 4 – Agree on actions to be taken based on the video
Step 5 – Participants to say how the session was useful.
Ranjan De Silva 