Empathy – Key to Healthcare Success

I was moved by the ‘Empathy’ video on ‘YouTube’ [see the embedded video]. This is a video every health care provider, be it a medical practitioner or non-medical practitioner must watch. The CEO of Cleveland Clinic, Ohio, USA, Dr. Toby Cosgrove, MD, showed this video during his 2012 state of the clinic address.

Dr. Cosgrove, who I had the fortune of meeting during a 2 week intense healthcare leadership course I attended in this magnificent hospital in April 2013 says; Patient care is more than just healing – it is building a connection that encompasses mind, body and soul. If you stand in someone else’s shoes, hear what they hear, see what they see, feel what they feel, would you treat them differently?

Continue reading “Empathy – Key to Healthcare Success”

Jack of all trades… Master of none …true or false?

Image Credits: en.wiktionary.orgI first heard the saying; ‘Jack of all trades, is a master of none’ from my dad. While Ii took this as face value and later felt it is valuable mindset to have, I now wonder if this is true or false. On one hand it is humanly possible to be the best in all trades as there are millions of them. We would not have the time to master everything in a lifetime or just even explore them. Anyway I don’t think this statement suggests that anyone attempts to be a master of all trades.

We also don’t have the time in our lifetime to be a Jack-of-all-trades as well. But what do you think the original writer meant by the use of the word Jack. If it is the Jack from the pack of cards, then we are referring to the person who does all the work for the King and Queen. Therefore, by doing all the tasks required he learns many things, but will he ever be the master of any of those subjects.

Recounting my experience, I was in the collage rugby, athletic and chess teams. I was also a Boy Scout and I studied the subjects required to be an engineer. I believe  I excelled in the engineering class when I lead a team of my classmates to make a electronic scale in the late 70’s. While it was very primitive and shabby we believe it was one of the first such attempts in Sri Lanka. It was viewed by the then President of the country J R Jayawardena and a later Prime Minister  Ranil Wickremasinghe.

Continue reading “Jack of all trades… Master of none …true or false?”

The Power of Emotions

Image Credit: en.wiktionary.org

As I was sitting on my flight out of Dhaka and reflecting on the 4 full days of 9 hours each that I spent on my feet inspiring over 100 souls, I was moved from within to share my experience in my next blog. At that point I received an AHA (a term we used for an inner learning that happens to us when we are open to inspiration) about the power of emotions.

I was fortunate to learn about the power of emotions from my beloved guru, Omar Khan when I first attended the life changing learning experience, ‘Mastery of Self’ many years ago. Up to that point I knew that I was emotional and I felt it is weak to be emotional.

I recounted many incidents in my early childhood where I was bullied by schoolmates, ridiculed, insulted and laughed upon. I remember going to a safe place and crying to ensure that I was not seen by them and be more ridiculed. Sometimes I could not hold my emotions in front of them and it was visible in my voice as I responded. Nevertheless I excelled in sports and scouting while being an average student despite this improvement area and it helped me to make progress in life.

Perhaps it is the culmination of these experiences that prepared me to totally accept the teachings of Omar Khan and later make it a powerful factor in vocation of helping people and organizations to find a better way to live and work.

The idea that people get motivated when they feel good, when they feel valued, when they are appreciated, when they are engaged, when their needs are met is so obvious, so simple and so powerful but it had to presented in a manner which deeply penetrated my soul for me to start seeing the obvious and doing the required.

Emotion is Energy in Motion. The Chinese word for energy is Woolee, which means patterns of living energy. Therefore when energy is in motion we can influence it to form the patterns that create positive energy. We can use that energy to create positive results. Continue reading “The Power of Emotions”

The teacher will arrive when the student is ready

The month of April 2013 epitomized the caption! Yes there were many including myself who were ready for the teacher. It was a great month of personal growth.

The month started with 60 souls from various organizations and walks of life taking part in the Mastery of Self through Neuro Linguistic Programming [NLP] playshop that was conducted in Sri Lanka [see more details in: http://www.ranjandesilva.net/#!mind-power/cpqz ] . This was the first 2 days and all of them left feeling more valuable than ever before, more empowered than ever before and more purposeful than ever before. They come back for the final 2 days on the 6 & 7 of May.

Then I travelled to Vietnam where I conduct the same session for another 60 souls from Fashion Garments a company of the Hirdramani Group in Sri Lanka. The impact created was the same and I go to Vietnam again to do the final 2 days of the training on the 11 & 12 of May 2013.

From Vietnam I travelled to Dubai to conduct a 2 day training on advanced negotiation skills and a 1 day training in work life balance. While the numbers were around 16 participants in each session, as customary in trainings that take place in Dubai, the impact created for them was tremendous.

After having helped unlock potential of so many souls in the first half of the month, the second half was about me going back to school. Yes I was a participant with 15 other senior executives from the health care industry who took part in a 2 week long intensive leadership development session held by the Samson Global Leadership Academy of the Cleveland Clinic in Cleveland, Ohio, USA.

Continue reading “The teacher will arrive when the student is ready”

Celebrate the Diversity and Re-Discover the Unity – This New Year

Image Credits: http://dogstarfoundation.wordpress.com/

Wish you all a happy new year, Subho nababarsho [Bengali], Sawatdii pimaï [Thai], Hnit thit ku mingalar pa [Burmese], Naya Barsa Ko Hardik Shuvakamana [Nepali], Nav varsh ki subhkamna [Hindi], Iniya puthandu nal Vazhthukkal [Tamil], Suba nava vasarak wewa [Sinhalese]

This is an amazing time for many countries in South Asia and Southeast Asia when most of us celebrate the traditional New Year. The New Year is celebrated between 13th to the 15th of April in India, Nepal, Myanmar [Burma], Laos, Thailand, Cambodia, Bangladesh and Sri Lanka.

In addition to being united by the dates of the celebration that runs across all these countries, all of these cultures have common rituals such as cleaning their houses, cooking fresh new food, dressing in new clothes of designated colours, visiting relations & friends, enjoying traditional music and taking part in religious rituals.

There is beautiful diversity in the variety of traditions being used in different countries and states. From lighting small oil lamps and dressing in flowers in India,  taking a ritual wash or bath in the Hunumantay River in Nepal, Mehendi body painting and face painting in Bangladesh, the water festivals in Thailand, Laos, Myanmar and Cambodia and following of the auspicious times to light the fire, boil milk, take a bath, exchange gifts and go to work etc. in Sri Lanka.

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We can all rise from our depths – Easter Message

Easter is a time that reminds us of how Jesus Christ suffered, died and rose from death. This has a lot of meaning for all of us to lImageive a meaningful life.

Firstly as Jesus who was all good and helped so many people through simple acts and miracles was accused and was branded as a criminal. That is because those who judged him used different yardsticks to judge Jesus and had ulterior motives. We may also do all good, help people and do an honest job, but there will always be people who find ways of showing us that we are criminals or having committed mistakes in companies, personal life etc. We may be punished in an unwarranted manner.

Secondly Jesus had the power to save himself as he has performed so many miracles. But he did not use that power without the approval of the god almighty. He knew there was a bigger plan and he had to go through the suffering to achieve greater growth. We too may have the power to save ourselves, but we should not use it without the right authority. When we are put through challenges we must have faith that we are put through it for a bigger reason that we may even not understand.

Thirdly Jesus rose from his death. While we do not have the power to rise from a physical death, we have the power to rise from the depths that we fall to. We may lose our valuable possessions but we can re-gain them. We may lose our health to sickness but we can recover from it. We may fall into a bad, self-destructing habit but we can recover from it. We may lose our job but we can recover and get a better job. We may lose in a relationship but we can start a better relationship.  In short we have the power to rise from any depth and this Easter is a reminder of this powerful truth.

So let me wish you happy rising from your depth this Easter.

Use it or lose it!

Image created by Menasha De SilvaAfter having returned to my apartment in Dhaka Bangladesh after being away for over 2 weeks, I happened to open my shoes closet and found some of my shoes I had left in the closet in a deteriorated state. I then realized I had not used those shoes over about 6 months and a line that I use in my workshops; ‘use it or lose it’ came to my mind.

There is an on-going battle between positive energy and negative energy all the time.  From a humanistic philosophy point of view, EVIL is LIVE spelt back words. Evil is anti-Life. Evil is negative energy and life is positive energy. The universe is in constant decline due to Evil forces or negative energy. This process is known as Entropy, which is the opposite of Evolution. Evolution requires a higher power that provides positive energy.

The purpose of life is to grow physically, mentally, emotionally and spiritually.

Physical well-being requires positive energy in the form of right nutrition, exercises and rest. The absence of these will result in the decline of physical well-being.

Mental well-being requires positive energy in the form of good attitudes, creative ideas, new value adding learning, development of skills etc. The absence of these will result in the decline of mental well-being.

Continue reading “Use it or lose it!”