Great Communications Syncronises ‘Intent’ and ‘Impact’ and this Requires ‘Heart & Soul’

Compare the intent of your communication with the impact of your communication. If there is mismatch then surely there is conflict. Great communicators know how to synchronize the two and this requires us putting our heart and soul into communications. This was a powerful message delivered by at the learning event : ‘Heart & Soul of Real Communications’ on the 21st of January 2014.

So how do we start achieving this magical balance?

This requires us to be a students of impact of our own communication on other people and our intent of that communication. We need to use our ears to listen to the emotional impact created on the other person. We need to be empathetic. We need to see it from our soul, that is to know the positive energy it creates in the other person. Understanding of spiritual intelligence is key here.

Continue reading “Great Communications Syncronises ‘Intent’ and ‘Impact’ and this Requires ‘Heart & Soul’”

Great Teams Build Great Organisations and Great Organisations Build Great Teams!

Top Performance requires us to ensure that top teams are set up, developed, nurtured and rewarded appropriately. Most companies miss this important point. Here is a summary of the insights from the ‘Top Performance through Top Teams’ session held on the 21st of January 2014.

Inappropriate strategy deployed by the organisations to measure/improve business performance is one of the key reasons that teams remain average teams delivering average performance.

  1. They focus too much on individuals
  2. They focus too much on how to work than how it works (excessively process driven)
  3. They create and run ‘Vertical Organisations’ – Hierarchies are created to fix responsibilities, which in turn dilute the authority resulting in indecisiveness / delays/non fulfilment of commitments made to all stakeholders
  4. When an organisation faces a problem, if they have mediocre team members, they will strongly believe in maintaining/defending status-quo.
  5. The biggest untracked cost of such companies is commitments made and not followed up.

Therefore following are the appropriate strategy for the organisations to measure/improve business performance.

Continue reading “Great Teams Build Great Organisations and Great Organisations Build Great Teams!”