Category: Teams

Mindfulness Based Customer Service – Learning Video

On By Ranjan De SilvaIn Business, Communications, Leadership, learning, Marketing, Personal Excellence, Relationships, Sales, Teams1 Comment
Free Online Videos

Today’s learning video is for Customer Service and Sales Professionals at all levels.

 

Mindfulness Based Customer Service by Tanzi Usoof

Learn how to provide better customer service by using mindfulness practices. This is a skill which is even more important during times of anxiety when your mind is full. Learn how to empty your mind of the anxiety, worry, clutter etc. so that you can fully focus on the customer with the intention of being of service to the customers.

I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

How to get best value from the video:

Continue reading “Mindfulness Based Customer Service – Learning Video” →

Little Cloud – Soul Nourishing Poem

On By Ranjan De SilvaIn Communications, family, Knowing, Personal Excellence, psychology, purpose, Relationships, Releasing, Spiritual, TeamsLeave a comment

Today’s Soul Nourishing Poem is: Little Cloud – recited by Eric Carle

I am pleased to provide you a series of videos containing soul nourishing poems. There will be one every other day for the next few weeks.

I hope this could be useful in nourishing your soul with hope, aspiration, positivity and confidence to deal with the present and gear up for the future.

Please feel free to share this poem with others who can benefit and communicate with me if you would like to share your thoughts.

Soul Nourishing Poems

Eliminating Covid From Your Life – Learning Video

On By Ranjan De SilvaIn Communications, Environment, family, Health Care, Knowing, learning, Personal Excellence, psychology, purpose, Relationships, Releasing, Spiritual, Teams, World affairs1 Comment
Free Online Videos
Today’s learning video is for employees at all levels.

Fight Covid-19 – 7 Simple Steps (7.35 mts.)

A 7 minute video with 7 tips on how to deal with the present and gear for the future.
 
I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
How to get best value from the video:

Continue reading “Eliminating Covid From Your Life – Learning Video” →

Take a JUMP in to your purpose – Purpose of Living – Part 36

On By Ranjan De SilvaIn Business, Communications, family, Knowing, Leadership, learning, Personal Excellence, psychology, purpose, Relationships, Releasing, Spiritual, Team Excellence, Teams2 Comments

Jump-blogI have learnt that we keep discovering our higher purpose as we live life once we discover the notion of purpose and is conscious of its existence. This had got me in to the habit of reflecting, reviewing, refreshing and re-writing my purpose every month.
The first part of my current purpose statement is;

Inspire others to live a purposeful life based on their own evolving beliefs, values and methods.

This is based on my discovery of how my beliefs, values and methods evolved during my first-person inquiry and my discovery of how different people have different beliefs, values and methods that evolve as they attempt to live purposefully, during my second-person inquiry. First- and second-person inquiry are methods of action research that I adopt in my doctoral research into the notion of ‘purposeful living’. Continue reading “Take a JUMP in to your purpose – Purpose of Living – Part 36” →

When purposes clash at the workplace – Purpose of Living – Part 25

On By Ranjan De SilvaIn Business, Communications, Knowing, Leadership, learning, Personal Excellence, psychology, purpose, Relationships, Team Excellence, TeamsLeave a comment
collegue purpose conflits
Image credits: http://www.insperity.com

Have you ever faced a situation where you have a purpose that clashes with the purpose of a colleague, such as your boss, peer or a direct report? Has this situation led to misunderstandings, arguments, anger, click formation, politicking and even violence that starts affecting the business of the organisation? How did you handle the situation? Has it made you become disgruntled about the notion of ‘purposeful living’ and even resulted in discouraging team members in living purposefully. I will try to address this issue in this blog post from the experience I have had in dealing with such situations as a team member from within the organisation or as a consultant and coach from outside the organisation. Continue reading “When purposes clash at the workplace – Purpose of Living – Part 25” →

Purpose of Living – Part 20: Learning & Growing as we Struggle to be Purposeful

On By Ranjan De SilvaIn Business, Communications, Health Care, Knowing, Leadership, learning, Personal Excellence, purpose, Relationships, Spiritual, Teams2 Comments
struggle-has-purpose
Image Credits: Grouphigh.com

We explored the notion of purpose from various viewpoints in the first ten blog posts in this series. We then started making sense of our purpose in the next nine blog posts. I invite you to now reflect on the eighth aspect in the model of purposeful living– Learning & Growing; the bronze colour circle in the model. While this is the eighth circle, in real life it can happen anywhere in the nine circle process, it’s not necessarily chronological. Learning and growth that occurs due to an experience could make us feel fully alive and of service to the world and this can make us reflect and find purpose. Continue reading “Purpose of Living – Part 20: Learning & Growing as we Struggle to be Purposeful” →

Purpose of Living – Part 19: Responding to the Universe

On By Ranjan De SilvaIn Business, Communications, Ecology, Environment, Health Care, Knowing, Leadership, learning, Personal Excellence, psychology, purpose, Relationships, Spiritual, TeamsLeave a comment
universe responding to purpsoe
http://www.breathethinkwriterelease.com

We explored the notion of purpose from various viewpoints in the first ten blog posts in this series. We then started making sense of our purpose in the next eight blog posts. I invite you to now reflect on the seventh aspect in the model of purposeful living– Responding (the dark green colour circle in the model). While this is the seventh circle, in real life it can happen anywhere in the nine circles, it’s not necessarily chronological. An opportunity received could make someone feel fully alive and of service to the world and this can make him/her reflect and find purpose.

This blog-post deals with responding to the opportunities provided to us from the universe. I use the word universe to describe the energy system, a higher power that makes this planet tick. Those who are religious would make sense of this higher power as God, Allah or the Almighty. Whatever we call this power, I feel we are not intelligent enough to understand this higher power and it requires faith or a brilliant scientific mind. I believe the opportunities can come our way or we can go looking for the opportunities. Continue reading “Purpose of Living – Part 19: Responding to the Universe” →

Purpose of Living – Part 9: The Action Logics (pre-conventional) Viewpoint

On By Ranjan De SilvaIn Business, Communications, Leadership, learning, Personal Excellence, purpose, Relationships, Teams, Uncategorized2 Comments
action logics -pre con copy
Pre-conventional Action Logics

We explored the notion of purpose from the viewpoints of Abrahamic Religions, Eastern Philosophies, Early Sciences, Modern Sciences, Philosophy, Psychology & Ecology in the last few blog posts in this series. Let’s now have a look at this notion from an ‘Action Logics (pre-conventional)’ viewpoint.

Let’s first try to understand the notion of ‘Action Logics’. It tries to explain the ‘logic’ behind the ‘action’ we take. Most action is based on decisions unless it is spontaneous. If decisions are well thought out and rational, they could be based on an intention, reason or purpose. This shows that actions can be based on a reason or purpose.

Therefore, the logic behind decisions we make that determine actions we take, could have an impact on the quality of the decision and the resultant action. The notion of action logics[1] has some potential in understanding this phenomenon.

The developers of the ‘Action Logics’ model proposes two broad categories of Action Logics: pre-conventional and post conventional. According to a research study in the USA of 4300 plus adults, it was found that 85% belong to the pre-conventional group. While it is difficult to define pre-conventional, to me it seems like those who are more materialistic, achievement oriented, less mature, younger and competitive would fall in to this group. Let me try to make sense of the four pre-conventional ‘Action-Logics’ in relation to purposeful living. Continue reading “Purpose of Living – Part 9: The Action Logics (pre-conventional) Viewpoint” →

Preparing for a fruitful 2017

On By Ranjan De SilvaIn Business, Communications, Leadership, Personal Excellence, Relationships, Spiritual, Team Excellence, Teams, UncategorizedLeave a comment
fruitful-2017
Image Credits: http://www.pinterest.com

2016 is almost over and I hope you made good progress during the year. Some of us would say it was an awesome year, some would say it was an average year and some others would say it was not a good year!  The best we can do is to use the learning from 2016 so that we can make 2017 a better one.

I am pleased to present a simple four-step process to help you prepare for a fruitful 2017.

Step 1: Let’s start by doing this simple reflective exercise to take the resources from 2016 for a better 2017. Answer the following question in writing or in an artful form such as a picture, poem, collage, structure etc.

  1. What were my biggest successes in 2016? What did I learn from it?
  2. What were my biggest failures in 2016? What did I learn from it?
  3. Who am I grateful for 2016?  (Those who helped me and was tough on me)

Once the above is done, allow some time for the energy and learnings to settle in before starting the preparation for 2017.
Continue reading “Preparing for a fruitful 2017” →

Natural – Abilities: the new Success Mantra?

On By Ranjan De SilvaIn Business, Communications, Leadership, Personal Excellence, Relationships, Team Excellence, Teams1 Comment
Unique ability
Image Credits: http://www.buzzel.com

Let’s first try to understand what is ‘Natural-ability’ before trying to understand what your Natural-ability is and how to use this potent idea in improving your effectiveness individually and as a team.

Natural-Ability is a description for a level of ability. To simplify it let me offer four broad levels of ability. At the bottom is ‘Inability’, where we just can’t do a particular task. The next level is ‘Learnt-ability’, where we can do a particular task. The third level is, ‘Excellent’ where we not only can do a particular task, but we can do it well. We can get up to ‘Excellent’ level through training and developing our skills. But to get to the fourth level, ‘Natural-ability’ we would not only be really good at doing a particular task, but we are passionate about, it energizes us and it inspires others. It is simply something natural in us. Therefore I believe we cannot get to the level of Natural-ability by training ourselves, it should be within us. It is a word used to describe your natural strengths. It also highlights your responsibility to put your talents to work for the shared purposes of those with whom you make a commitment of this tremendous energy.

Continue reading “Natural – Abilities: the new Success Mantra?” →