Today’s learning video is for Customer Service and Sales Professionals at all levels.
Mindfulness Based Customer Service by Tanzi Usoof
Learn how to provide better customer service by using mindfulness practices. This is a skill which is even more important during times of anxiety when your mind is full. Learn how to empty your mind of the anxiety, worry, clutter etc. so that you can fully focus on the customer with the intention of being of service to the customers.
I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
How to get best value from the video:
While you can watch and discuss this together in a room while maintaining health guidelines, you could also invite others to join on MS Teams or Zoom at a preassigned time to do a group learning session.
The following process can help you get good value from this video:
Step 1 – A moderator (an expert from your company) can open the session, explaining why the session is important, how to make the best use of the session and how to implement learnings.
Step 2 – Show the video,
Step 3 – Have a Q&A session and a discussion
Step 4 – Agree on actions to be taken based on the video
Step 5 – Ask each team to say in a few words how the video was useful.
If you want to introduce the presenter, you can refer to my profile in: www.ranjandesilva.com
In addition to this we can also arrange customized online session or executive coaching for your specific business needs to deal with the present and to prepare for the future. Please reply this email if you would like to discuss customised online sessions or executive coaching.
Wish you all the best,