Tag: Customer Service.

Purposefulness in Team Members – Can It Be Developed?

On By Ranjan De SilvaIn Business, Communications, energy, engagement., happiness, Leadership, Learnings that Matter, Personal Excellence, Relationships, Sales, service, success, Team ExcellenceLeave a comment

Developing Purposefulness in Team Members – My presentation at the Asian & African Retail Congress in Mumbai India,

A presentation made to leaders in the retail industry at the Asia & Africa Retail Shopping Center Congress. Practical application of leadership and personal develop ent methods delivered with powerful concepts and personal experiences.

As you watch this video, reflect on steps you are taking and further steps you can take to develop purposeful team members in Your organisation.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

A Better Way to Sell – Learning Video

On By Ranjan De SilvaIn Business, Communications, Leadership, Marketing, Personal Excellence, psychology, purpose, Relationships, Retail, Sales, Team ExcellenceLeave a comment

Free Online Videos

Today’s learning video – for those selling anything or service anyone … thats everyone 

 

A Better Way to Sell (10 mts) by Ranjan De Silva

Helps you generate spectacular results by learning a better way to sell through Neuro Linguistic Programming (NLP). We All sell ideas, our talents, our brand image, our professional practice & products etc. Find out a better way to sell to generate better results. 

I hope this could be useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

The following process can help you get good value from this video:

Continue reading “A Better Way to Sell – Learning Video” →

Mindfulness Based Customer Service – Learning Video

On By Ranjan De SilvaIn Business, Communications, Leadership, learning, Marketing, Personal Excellence, Relationships, Sales, Teams1 Comment
Free Online Videos

Today’s learning video is for Customer Service and Sales Professionals at all levels.

 

Mindfulness Based Customer Service by Tanzi Usoof

Learn how to provide better customer service by using mindfulness practices. This is a skill which is even more important during times of anxiety when your mind is full. Learn how to empty your mind of the anxiety, worry, clutter etc. so that you can fully focus on the customer with the intention of being of service to the customers.

I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

How to get best value from the video:

Continue reading “Mindfulness Based Customer Service – Learning Video” →

Liberating Passion at Agora – Leadership lessons Learnt as CEO of Agora over the last 3 years!

On By Ranjan De SilvaIn Leadership, Marketing, Personal Excellence, Relationships, Retail, Team Excellence4 Comments

ImageLeaving the Agora team was one of the toughest things I had to do. The words, tears, flowers and gifts from the teams in various outlets, office, warehouse and distribution centre was simply heart-warming. I never realized I had made such an impact in the hearts and minds of over 700 team members over the 3 years I led them as their CEO.

After being in Team and Leadership Excellence consulting for 10 years, subsequent to 16 years in corporate life for 16 years as Director for Keells Foods and Keells Super, I took on a new interesting challenge as the CEO of the Agora Supermarket Chain [owned by the highly diversified Rahimafrooz Group] in Bangladesh in July 2009. This was a secondment from Sensei International where I continued to remain as a Partner and Senior Management Consultant.

This was a 3 year assignment to prepare the company for Rapid expansion. I took over this assignment for 3 reasons; Firstly because Agora was close to my heart as I helped start it as a consultant in 2001 and hence  I considered Agora my own baby and I wanted it to be successful. Secondly because I wanted to validate the guidance I give so many companies around the world as a consultant, by being in the hot seat for a while. And thirdly because I respect the Rahimafrooz Group and the family that owns it for running a company driven by ‘Values’ using ‘world-class’ management methods.

My dream was to make Agora a world-class company, the pride of Bangladesh and I write this blog with a mix of emotions that include happiness, sadness, fear, pride and hope.

Firstly I am extremely happy that we together created a company with a positive work culture that was built on the ‘Ultimate Aspiration’, ‘Values’, ‘Agora Aponjon Promise’ [Aponjon is the Bangla word for ‘dear one’ or ‘near one’ and this is the promise we deliver to our ‘guests’ or ‘Aponjon’], quality policy, good leadership, supportive team work and passionate team members. We also made the company profitable building on this culture and taking measures to improve the brand image, value to our guests, business knowledge, planning and execution. We also invested in a brand new state of the art distribution centre, new outlets and a new ERP system [SAP and WINCOR NIXDOEF]. All this helped the company to become profitable for the first time in my first year in office and become a leading revenue and profit contributor of the Rahimafrooz Group [the group that owns Agora an many other companies] providing better benefits and promotional opportunities to Agora’s team members.

Continue reading “Liberating Passion at Agora – Leadership lessons Learnt as CEO of Agora over the last 3 years!” →