Category: service

Purposefulness in Team Members – Can It Be Developed?

On By Ranjan De SilvaIn Business, Communications, energy, engagement., happiness, Leadership, Learnings that Matter, Personal Excellence, Relationships, Sales, service, success, Team ExcellenceLeave a comment

Developing Purposefulness in Team Members – My presentation at the Asian & African Retail Congress in Mumbai India,

A presentation made to leaders in the retail industry at the Asia & Africa Retail Shopping Center Congress. Practical application of leadership and personal develop ent methods delivered with powerful concepts and personal experiences.

As you watch this video, reflect on steps you are taking and further steps you can take to develop purposeful team members in Your organisation.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

How To Create Delightful Self-Sustaining Service

On By Ranjan De SilvaIn Business, Communications, energy, engagement., happiness, Leadership, Learnings that Matter, Personal Excellence, Relationships, Sales, service, success, Team ExcellenceLeave a comment

Ron Kaufman discusses his New York Times bestselling book Uplifting Service,

A proven path to delighting your customers, colleagues, and everyone else you meet. The book exposes a massive wound in a subject area that has become buried in weak distinctions, inadequate practices, and popular but shallow clichés. Ron explains the 5 key elements to build a self-sustaining service culture that can uplift an individuals, transform an organization, and ultimately change the world.

As you watch this video, reflect on steps you can take to engage the fickle minds of your children, team members and yourself.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

The Coin That Makes The Difference

On By Ranjan De SilvaIn Business, Communications, Inspirational Speechs, Leadership, learning, Marketing, Personal Excellence, psychology, Relationships, Sales, service, success, Team Excellence, ValuesLeave a comment

What can a coin reveal about your service mindset? Listen to Ron Kaufman and discover.

As you watch this video by customer service guru Ron Kaufman, reflect on the ‘coin’ that is preventing you from reaching specialness. What will it take to pick up YOUR coin and get rid of it today?