How To Create Delightful Self-Sustaining Service

Ron Kaufman discusses his New York Times bestselling book Uplifting Service,

A proven path to delighting your customers, colleagues, and everyone else you meet. The book exposes a massive wound in a subject area that has become buried in weak distinctions, inadequate practices, and popular but shallow clichés. Ron explains the 5 key elements to build a self-sustaining service culture that can uplift an individuals, transform an organization, and ultimately change the world.

As you watch this video, reflect on steps you can take to engage the fickle minds of your children, team members and yourself.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

Can The Fickle Mind Be Engaged?

Engaging the Fickle Mind

A post-lunch keynote by Ranjan De Silva that kept an audience of almost a 1000 professionals entertain, energised and engaged at the National HR Conference of Sri Lanka, organised by the Institute of personal management (IPM). A real life testimony of how to engage the Fickle Mind.

As you watch this video, reflect on steps you can take to engage the fickle minds of your children, team members and yourself.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

Liberating Empathy

Can empathy be developed or Liberated? As you watch this video, reflect on this questions. Consider how important empathy is for leadership success. Is there an ideal amount of empathy? Could empathy be too much or two little? What steps would you take to liberate the ideal amount of empathy from within you for your leadership success.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

Getting Your ‘Adult’ into the driving seat of your life.

Eric Berne’s – Transactional Analysis presented.

This Video is created to learn the secrets of understanding Self and others. Eric Berne is the founder of the Transactional Analysis. In this video you will learn about Ego States and Transactions that will help you improve communications and relationships.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

How Do You Deal With Conflict?

Do you resolve some conflicts easily and do you find you are stuck with other conflicts. Did you realise that the outcome of conflict resolution is dependent on the personality of the other person? Did you ever think it is because your own personality?

‘SENSEI INTERACTION PERSONALITIES’ is a personality assessment tool used by professionals to understand and improve the way they interact with others, especially when dealing with conflicts.

Click here to read about Interaction Personalities and do your free assessment

Once done, you can discuss your findings with your colleagues who have also completed the ‘Sensei Leadership Complexities’ assessment. Engaging with the details in the ‘Sensei Assessments’ website, including the 10 minute video and the detailed description could help get great value from this assessment .

The value of this tool is in the discussion and resulting action plan, not the scores per se. Focus on any real disparity in scoring and any consistently low scores. These are the areas that for you may yield the biggest return on discussion and can illuminate the way to raising the bar on performance in your organisation.

If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.

Loving Your Work

Do you feel energised by the work you do or is it draining? Do you enjoy your work or do you feel bored? Do you feel it is meaningful or not? The reason for this could be that you are not in your natural ability area. ‘SENSEI NATURAL ABILITIES’ is an assessment tool to identify abilities that are natural and instinctive to us, with the intention of getting ourselves and our teams into natural-ability areas to achieve spectacular success.

Click here to read about natural abilities and take your free assessment

Once done, you can discuss your findings with your colleagues who have also completed the ‘Sensei Leadership Complexities’ assessment. Engaging with the details in the ‘Sensei Assessments’ website, including the 10 minute video and the detailed description could help get great value from this assessment .

The value of this tool is in the discussion and resulting action plan, not the scores per se. Focus on any real disparity in scoring and any consistently low scores. These are the areas that for you may yield the biggest return on discussion and can illuminate the way to raising the bar on performance in your organisation.

If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.

Think With Your Heart

Emotional Intelligence

This short video introduces Emotional Intelligence using interesting animations. This will show the importance of emotional intelligence and how to improve emotional intelligence.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

The Battle of the Head and Heart

Do you use more of your head or hear when deciding, communicating and taking action. What works for you best? Find out more by taking the ‘SENSEI IQ-EQ Dynamic’ is an assessment. This is a tool designed to identify the balance between our Intelligence Quotient (IQ) and Emotional Quotient (EQ), with the intention of understanding the reason why we think, make sense, decide and act the way we do. It also helps in understanding others and how we can improve the way we think, make sense, decide and act. It also improves relationships, introducing a new way of perceiving and interacting with others.

Click here to take your free EQ-IQ Test and read more about it

Once done, you can discuss your findings with your colleagues who have also completed the ‘Sensei Leadership Complexities’ assessment. Engaging with the details in the ‘Sensei Assessments’ website, including the 10 minute video and the detailed description could help get great value from this assessment .

The value of this tool is in the discussion and resulting action plan, not the scores per se. Focus on any real disparity in scoring and any consistently low scores. These are the areas that for you may yield the biggest return on discussion and can illuminate the way to raising the bar on performance in your organisation.

If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.

Leadership Virtues – Overdone!

Leadership Complexities – Free Self Assessment

SENSEI LEADERSHIP COMPLEXITIES’ is a leadership assessment tool used by senior leaders of organizations to understand the complexities that arise when leadership behaviours are used in excess, and how to address these.

Please click here to take your free ‘Leadership Complexity’ assessment.

Once done, you can discuss your findings with your colleagues who have also completed the ‘Sensei Leadership Complexities’ assessment. Engaging with the details in the ‘Sensei Assessments’ website, including the 10 minute video and the detailed description could help get great value from this assessment .

The value of this tool is in the discussion and resulting action plan, not the scores per se. Focus on any real disparity in scoring and any consistently low scores. These are the areas that for you may yield the biggest return on discussion and can illuminate the way to raising the bar on performance in your organisation.

If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.

How is Your Leadership Health?

Leadership Health Check Quiz

leadership health check
Image Credits: Newsiest.In

Have you ever wondered how the quality of leadership is? Do you base it only on your performance and feedback? Let Sensei help diagnose your leadership health with a simple do it yourself self-assessment.

To complete this Health Check, please read each of the statements and select the number in the column which most closely reflects your reaction to each proposition.

Please make a response to all the statements. Add up your total number and compare it with the results table at the end of the assessment.

The whole process should take no longer than 15 minutes and should be completed on an individual basis. Please focus on the experience with your present organisation.

Click here for the Leadership Health Check Quiz

Once done, you can discuss your findings with your colleagues who have also completed the health check. The value of this tool is in the discussion and resulting action plan, not the scores per se. Focus on any real disparity in scoring and any consistently low scores. These are the areas that for you may yield the biggest return on discussion and can illuminate the way to raising the bar on performance in your organisation.

If you would like to discuss your results, any particular aspects of the health check questionnaire or how we can help you or your team, please contact us.

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