How To Create Delightful Self-Sustaining Service

Ron Kaufman discusses his New York Times bestselling book Uplifting Service,

A proven path to delighting your customers, colleagues, and everyone else you meet. The book exposes a massive wound in a subject area that has become buried in weak distinctions, inadequate practices, and popular but shallow clichés. Ron explains the 5 key elements to build a self-sustaining service culture that can uplift an individuals, transform an organization, and ultimately change the world.

As you watch this video, reflect on steps you can take to engage the fickle minds of your children, team members and yourself.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

The Coin That Makes The Difference

What can a coin reveal about your service mindset? Listen to Ron Kaufman and discover.

As you watch this video by customer service guru Ron Kaufman, reflect on the ‘coin’ that is preventing you from reaching specialness. What will it take to pick up YOUR coin and get rid of it today?

Unlocking the Power of Mind

An introduction to Neuro Linguistic Programming (NLP) and simple steps on how to unlock the power of mind and unleash our potential. A powerful and thought provoking 27 minute presentation by Ranjan De Silva at the ‘Unleashing Your DNA’ seminar at Zayed University Convention Center, Dubai, UAE.

The following process can be used to create a learning experience for your team using this video.

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

Please send a message if you would like to receive a white paper that can help in your learning process.

I hope this learning process was useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

Interaction Personalities – Learning Video

Free Online Videos

For Leaders at all levels and Sales & customer service Professionals

 

 

Interaction Personalities (10 mts) by Ranjan De Silva

Helps understand your quality of interactions by understanding the five interaction personalities of yourself and others. This in turn helps improve the way they interact with others, especially when dealing with conflicts. Includes free self assessment to find out your interaction personality. 

I hope this could be useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

The following process can help you get good value from this video:

Continue reading “Interaction Personalities – Learning Video”

A Better Way to Sell – Learning Video

Free Online Videos

Today’s learning video – for those selling anything or service anyone … thats everyone 

 

A Better Way to Sell (10 mts) by Ranjan De Silva

Helps you generate spectacular results by learning a better way to sell through Neuro Linguistic Programming (NLP). We All sell ideas, our talents, our brand image, our professional practice & products etc. Find out a better way to sell to generate better results

I hope this could be useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

The following process can help you get good value from this video:

Continue reading “A Better Way to Sell – Learning Video”

Natural Abilities – Learning Video

Free Online Videos

Today’s learning video – for Leaders at all levels:

 

 

Natural Abilities (10 mts) by Ranjan De Silva

Helps understand the four natural abilities and how getting your team members in to their natural ability areas helps you to achieve near optimum performance. Includes free self assessment to find out natural abilities.

I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

 

You can watch this alone or learn with others in-room or Online.

The following process can help you get good value from this video:

Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.

Step 2 – Show the video,

Step 3 – Have a Q&A session and a discussion

Step 4 – Agree on actions to be taken based on the video

Step 5 – Participants to say how the session was useful.

In addition, we can also arrange online sessions or executive coaching for your current and future business needs. Please inbox if you would like to discuss options.

Mindfulness Based Customer Service – Learning Video

Free Online Videos

Today’s learning video is for Customer Service and Sales Professionals at all levels.

 

Mindfulness Based Customer Service by Tanzi Usoof

Learn how to provide better customer service by using mindfulness practices. This is a skill which is even more important during times of anxiety when your mind is full. Learn how to empty your mind of the anxiety, worry, clutter etc. so that you can fully focus on the customer with the intention of being of service to the customers.

I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.

How to get best value from the video:

Continue reading “Mindfulness Based Customer Service – Learning Video”

Living our Dream Purposefully – Purpose of Living – Part 30

NAFLIA 2019 Presentation (Click here to Download Powerpoint)

NAFLIA 2019 Presentation (Click here to download PDF)

Click on the above link for the presentation related to the keynote speech to be given by me at NAFLIA 2019. Conference participants are invited to download the presentation and use it to follow the keynote speech. 

This blog is written in service of life-Insurance Advisors in Sri Lanka, specifically the members attending NAFLIA 2019, the National Forum for Life Insurance Advisors scheduled for the 2ndof September. My attempt is to articulate the key messages of the keynote speech that will be delivered by me.  

As I was reflecting on the topic for the annual conference, ‘Assuring Tomorrow Dream Today’. The questions that come up are, what is the action we need to take today to assure our dream of tomorrow? How do we know the action we choose to take today will assure our dream tomorrow? I realised this is a very complex question and that there is no standard answer to this as the action to be taken depends of the world each person lives in. What I mean by the ‘world’ is the immediate world of each person starting with him/herself, family, friends, organisations they belong to, organisations and people they interact with etc. The answer is personal.

Continue reading “Living our Dream Purposefully – Purpose of Living – Part 30”

Is Selling a Purposeful Profession – Purpose of Living – Part 29

purposeful sales person 2
Image credits: businessknowhow.com

I was at a cocktail party listening to an interesting conversation between two other guests who were in the same huddle as me.

Person A: What do you do?

Person B: I sell financial services.

Person A: What do you really want to do?

Person B: I want to be banker.

I asked A why he asked that question, and B why he responded that way. A said, “isn’t selling a profession that is not respected?” B said “yes”, it is so difficult to sell because customers look at him with suspicion. In my three decades of being in business and playing the roles of seller, buyer, leader, trainer, consultant and coach of sales professionals, I have encountered this attitude towards sales on many occasions.

However, my personal attitude towards sales is the opposite. As I reflect on the questions – how is it that people have developed this attitude towards sales, and what would be the best way to help people to look differently at sales? – the notion of purposefulness continues to come to my mind. Perhaps if I can find out if ‘sales’ is a purposeful profession, then it might help me to engage with people who have diverse viewpoints regarding this question.

Answering the above question requires understanding what is a purposeful profession. While I have attempted to answer this question in the earlier blog posts regarding purposefulness, there is no definite answer due to the complexity of this question. I believe that a purposeful profession needs to be of service to the flourishing of life and supported by noble values. Let’s examine these two aspects in relation to the sales profession. Continue reading “Is Selling a Purposeful Profession – Purpose of Living – Part 29”