Think of the last time you had to make a difficult decision. A time where options were difficult to pick from. A time where the more materialistically profitable option did feel right. I have faced many such situation. I would like to share my personal experiences to help shed some light on this dilemma.
When I have such a dilemma I reflect on my aspired values to find direction as per the quote by Idowu Koyenikan in the visual above. The five values I attempt to live by are summarised I the following statement.
Developing Purposefulness in Team Members – My presentation at the Asian & African Retail Congress in Mumbai India,
A presentation made to leaders in the retail industry at the Asia & Africa Retail Shopping Center Congress. Practical application of leadership and personal develop ent methods delivered with powerful concepts and personal experiences.
As you watch this video, reflect on steps you are taking and further steps you can take to develop purposeful team members in Your organisation.
The following process can be used to create a learning experience for your team using this video.
Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.
Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later
Step 3 – Have a Q&A session and a discussion
Step 4 – Agree on actions to be taken based on the video
Step 5 – Participants to say how the session was useful.
Ron Kaufman discusses his New York Times bestselling book Uplifting Service,
A proven path to delighting your customers, colleagues, and everyone else you meet. The book exposes a massive wound in a subject area that has become buried in weak distinctions, inadequate practices, and popular but shallow clichés. Ron explains the 5 key elements to build a self-sustaining service culture that can uplift an individuals, transform an organization, and ultimately change the world.
As you watch this video, reflect on steps you can take to engage the fickle minds of your children, team members and yourself.
The following process can be used to create a learning experience for your team using this video.
Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.
Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later
Step 3 – Have a Q&A session and a discussion
Step 4 – Agree on actions to be taken based on the video
Step 5 – Participants to say how the session was useful.
What can a coin reveal about your service mindset? Listen to Ron Kaufman and discover.
As you watch this video by customer service guru Ron Kaufman, reflect on the ‘coin’ that is preventing you from reaching specialness. What will it take to pick up YOUR coin and get rid of it today?
An introduction to Neuro Linguistic Programming (NLP) and simple steps on how to unlock the power of mind and unleash our potential. A powerful and thought provoking 27 minute presentation by Ranjan De Silva at the ‘Unleashing Your DNA’ seminar at Zayed University Convention Center, Dubai, UAE.
The following process can be used to create a learning experience for your team using this video.
Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.
Step 2 – Show the video – let participants absorb, take notes and write down questions to ask later
Step 3 – Have a Q&A session and a discussion
Step 4 – Agree on actions to be taken based on the video
Step 5 – Participants to say how the session was useful.
Please send a message if you would like to receive a white paper that can help in your learning process.
I hope this learning process was useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
For Leaders at all levels and Sales & customer service Professionals
Interaction Personalities (10 mts) by Ranjan De Silva
Helps understand your quality of interactions by understanding the five interaction personalities of yourself and others. This in turn helps improve the way they interact with others, especially when dealing with conflicts. Includes free self assessment to find out your interaction personality.
I hope this could be useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
The following process can help you get good value from this video:
Today’s learning video – for those selling anything or service anyone … thats everyone
A Better Way to Sell (10 mts) by Ranjan De Silva
Helpsyou generate spectacular results by learning a better way to sell through Neuro Linguistic Programming (NLP). We All sell ideas, our talents, our brand image, our professional practice & products etc. Find out a better way to sell to generate better results.
I hope this could be useful in providing online learning to your team during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
The following process can help you get good value from this video:
Today’s learning video – for Leaders at all levels:
Natural Abilities (10 mts) by Ranjan De Silva
Helps understand the four natural abilities and how getting your team members in to their natural ability areas helps you to achieve near optimum performance. Includes free self assessment to find out natural abilities.
I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
You can watch this alone or learn with others in-room or Online.
The following process can help you get good value from this video:
Step 1 – A moderator (an expert from your company) to open the session, explaining the importance of the session.
Step 2 – Show the video,
Step 3 – Have a Q&A session and a discussion
Step 4 – Agree on actions to be taken based on the video
Step 5 – Participants to say how the session was useful.
In addition, we can also arrange online sessions or executive coaching for your current and future business needs. Please inbox if you would like to discuss options.
Today’s learning video is for Customer Service and Sales Professionals at all levels.
Mindfulness Based Customer Service by Tanzi Usoof
Learn how to provide better customer service by using mindfulness practices. This is a skill which is even more important during times of anxiety when your mind is full. Learn how to empty your mind of the anxiety, worry, clutter etc. so that you can fully focus on the customer with the intention of being of service to the customers.
I hope this could be useful in providing online learning to your team members, family, friends and self during the current down time so that they would be kept positive, motivated and sharp so that all of you would be geared to perform with excellence during the crisis and after.
Click on the above link for the presentation related to the keynote speech to be given by me at NAFLIA 2019. Conference participants are invited to download the presentation and use it to follow the keynote speech.
This blog is written in service of life-Insurance Advisors in Sri Lanka, specifically the members attending NAFLIA 2019, the National Forum for Life Insurance Advisors scheduled for the 2ndof September. My attempt is to articulate the key messages of the keynote speech that will be delivered by me.
As I was reflecting on the topic for the annual conference, ‘Assuring Tomorrow Dream Today’. The questions that come up are, what is the action we need to take today to assure our dream of tomorrow? How do we know the action we choose to take today will assure our dream tomorrow? I realised this is a very complex question and that there is no standard answer to this as the action to be taken depends of the world each person lives in. What I mean by the ‘world’ is the immediate world of each person starting with him/herself, family, friends, organisations they belong to, organisations and people they interact with etc. The answer is personal.
I was at a cocktail party listening to an interesting conversation between two other guests who were in the same huddle as me.
Person A: What do you do?
Person B: I sell financial services.
Person A: What do you really want to do?
Person B: I want to be banker.
I asked A why he asked that question, and B why he responded that way. A said, “isn’t selling a profession that is not respected?” B said “yes”, it is so difficult to sell because customers look at him with suspicion. In my three decades of being in business and playing the roles of seller, buyer, leader, trainer, consultant and coach of sales professionals, I have encountered this attitude towards sales on many occasions.
However, my personal attitude towards sales is the opposite. As I reflect on the questions – how is it that people have developed this attitude towards sales, and what would be the best way to help people to look differently at sales? – the notion of purposefulness continues to come to my mind. Perhaps if I can find out if ‘sales’ is a purposeful profession, then it might help me to engage with people who have diverse viewpoints regarding this question.
Answering the above question requires understanding what is a purposeful profession. While I have attempted to answer this question in the earlier blog posts regarding purposefulness, there is no definite answer due to the complexity of this question. I believe that a purposeful profession needs to be of service to the flourishing of life and supported by noble values. Let’s examine these two aspects in relation to the sales profession. Continue reading “Is Selling a Purposeful Profession – Purpose of Living – Part 29”→
‘Mastery of Self’, first introduced in Sri Lanka in the mid-nineties has inspired thousands of Sri Lankans to make ‘Lemonade’ out of the ‘Lemon’ in them. They are known as NLPers rather than HELPers as they HELP the world with the tools of Neuro Linguistic Programming [NLP] they mastered during this 4-day experience. Continue reading “THE HEART AND SOUL OF REAL COMMUNICATION”→
Wish you all a happy new year, Subho nababarsho [Bengali], Sawatdii pimaï [Thai], Hnit thit ku mingalar pa [Burmese], Naya Barsa Ko Hardik Shuvakamana [Nepali], Nav varsh ki subhkamna [Hindi], Iniya puthandu nal Vazhthukkal [Tamil], Suba nava vasarak wewa [Sinhalese]
This is an amazing time for many countries in South Asia and Southeast Asia when most of us celebrate the traditional New Year. The New Year is celebrated between 13th to the 15th of April in India, Nepal, Myanmar [Burma], Laos, Thailand, Cambodia, Bangladesh and Sri Lanka.
In addition to being united by the dates of the celebration that runs across all these countries, all of these cultures have common rituals such as cleaning their houses, cooking fresh new food, dressing in new clothes of designated colours, visiting relations & friends, enjoying traditional music and taking part in religious rituals.
There is beautiful diversity in the variety of traditions being used in different countries and states. From lighting small oil lamps and dressing in flowers in India, taking a ritual wash or bath in the Hunumantay River in Nepal, Mehendi body painting and face painting in Bangladesh, the water festivals in Thailand, Laos, Myanmar and Cambodia and following of the auspicious times to light the fire, boil milk, take a bath, exchange gifts and go to work etc. in Sri Lanka.
If I tell you that you can fly, would you agree with me? This is the first question I asked the audience at the Sales Master Class at The Radisson Blu Water Garden In Dhaka Bangladesh on the 20th of October, when I started presenting at the day event, ‘Unlocking Sales Potential’. There were some instant ‘yes’ answers and a few others said ‘no’. The point made by this question was to get the audience thinking about the unlimited potential we are blessed with. With the realization that we can fly in an air craft and aircrafts been made by people using god given brains and resources opened up the minds in the room to the possibilities yet untapped.
It is a generally known perception that selling is a dishonest job as sales people only try to sell a product to a customer, even if the product is not needed by the customer and at any cost to the customer. Most sales books and sales training introduces sales ‘tactics’ that help sales people to ‘sell’ at any cost.
On the other hand it is a known fact that everyone is a salesman from the little child to the grandfather, from the housewife to the corporate executive, from film star to sportsman and from the politician to the priest. They all sell ideas, they sell their value, they sell all the time.
So does it mean everyone is dishonest? The answer is a clear ‘NO’. In fact my belief is that we don’t sell, we help people to buy. We don’t sell, we provide information for people to make the right decision, we don’t sell, we help others become more successful.
It is with attitude in mind that I decided to title my second book [an improved new edit of the first book]; A better way to sell – Mastery of Sales through Mastery of Self. Click here for more details of the book.
